How do I place an order? / Do I need to register?
After selecting the desired products and initiating checkout, simply fill in the correct address information to complete the transaction. Unregistered users can also checkout.
Which payment methods are supported?
Cash on delivery ，GCash and bank card（COD is not supported in some regions.）
Reasons for payment failure and solutions
Payment failure usually occurs when an alternative payment method is used, such as purchasing online via Facebook. If you use a payment method other than COD or a bank card, Otwoo will not collect payment from you. Simply re-enter the website and place your order.
How do I use the discount code? Why can't I use it?
The discount code is used on the checkout page. Failure to use it usually occurs because some discounts cannot be combined or the discount code has expired.
How to modify order information (address/phone number/product)?
Customers are not allowed to modify their orders after completion. Please contact customer service for assistance.
Shipping time is one day (working day) or two days (rest day).
Manila 1-2 days
Luzon 2-3 days
Visayas 4-7 days
Mindanao around 7 days
How to check a logistics tracking number
Log in to your account on the Otwoo website, click on your profile page, find the track number in your order information, copy it, and click
here to enter the query.
Why haven't I received my order after waiting for so many days?
1. If the customer fails to answer the phone or sign for the order in a timely manner during delivery, the courier company will consider it a refusal to accept the package, and the package will be returned to the store.
2. Some orders were stolen during transit.
3. Orders were delayed due to stock shortages.
