Shipping & Returns

At O.TWO.O, we strive to ensure that your shopping experience is as seamless as possible, from placing youlorder to receiving your products. Below, you will find all the details regarding our shipping options and returnpolicy.

Shipping Information

1,Shipping Methods and Delivery Times

We provide the best shipping method to meet your needs. $hipping cost and delivery time are calculated atcheckout based on yourlocation

• Metro Manila: Estimated delivery time is 2-3 business days.
• Outside Metro Manila: Estimated delivery time is 3-7 business days

2,Order Processing

Orders are processed and shipped within 13 business days (excluding weekends and holidays) after confirmation of payment. You wil receive a confirmation email with tracking information once your order isshipped.

3,Shipping Restrictions

Currently, we do not ship to PO boxes, APO/FPO addresses, or certain remote areas. Please ensure your shippingaddress is valid and correct to avoid delays in processing.

Returns & Exchanges

At O.TWO.O, your saitisfaiction is our priority. lf you re not completely happy with your purchase, were here to
assist you.

1,Return Eligibility

We accept returns or exchanges of unused, unopened, and undamaged products within 7 days of the purchasedate,. provided the item is in its oricingl condition and packacing,. To initiate a retum or exchange, the folowingconditions must be met:

• ltems must be returned within 7 days from the date you received your order
• The product(s)must be unused, unopened, and in their original packaging.
• Proof of purchase (order number or receipt)is required.

2. How to Return an ltem

To initiate a return or exchange, please follow these steps:

1. Contact Us: Email our customer service team at chat support with your order number, theitem(s) you wish to return, and the reason for the return or exchange.
2. Approval: Once we've reviewed your request, we will provide instructions on how to return theitem.
3. Shipping Your Return: C. Mercado StPoblacion, Bulacan Guidguinto 3015.PH.Pack your item securely andsend it to the address provided. Customers are responsible for return shipping fees unless the itemreceived was damaged,defective,orincorrect.

Please allow 1 to 3 business days for us to process your retum once it's received

3,Refunds

Refunds will be processed to the original payment method within 7-10 business days once the returned item isreceived and inspected. Please note that shipping fees are non-refundable.

If your return is approved, you will receive a confirmation email with refund details. Depending on your financialinstitution, it may take a few additional business days for the refund to appear on your account

4,Exchanges
If you wish to exchange a product for a different item, please follow the same steps as for returns. Exchanges aresubject to product availablity. lf the item you wish to exchange is unavailable, we willissue a refund instead.

5.Damaged,Defective,orIncorrectltems

If you recelive an item that is damaged, defective, or incorrect, please contaict us immediately at shopify chatWe will gladly replace or refund the item at no additional cost to you. Please provide us with the followinginformation:

• Order number
• A description of the issue
• Photos of the damaged or incorrect item

Once verified, we will arrange for a replacement or a refund

Frequently Asked Questions(FAQs)

1. Can l cancel my order?
Orders can only be canceled before they are processed. Once an order has been shipped, we are unable tocancel it. lf you no longer want the order after it has shipped, you can retumm it following our return policy.

2.How long does it take to process a return?
Returns are processed within 5-7 business days of receiving your returmed item. You wll receive a confirmationemail once the return has been processed. Refunds may take 7-10 business days to appear on your accountdepending on your bank or credit card provider.

3.Do you offer free returns?
We currently do not offer free returns unless the item is damaged, defective, or incorrect. Customers areresponsible for retum shipping costs for all other returns and exchanges.

4.Can lreturn items purchased from other retailers?
We only accept returns for products purchased directly from O.TWO.O through our official website. Productspurchased from third-party retailers must be retumed to the original place of purchase.